Frequently asked questions
We've put together an FAQ list to help answer some of the
most common questions quickly and clearly.
What is customs clearance?
Customs clearance is the process of getting goods approved by customs authorities for import or export. It involves submitting documentation, paying duties/taxes, and complying with regulations.
Do you handle all customs documentation?
Yes, our team manages all necessary paperwork, including commercial invoices, packing lists, and any permits or certificates required for clearance.
Can you help with duties and taxes?
Absolutely. We calculate applicable duties and taxes and can assist in managing payments or advising on exemptions where applicable.
How long does customs clearance take?
Clearance times vary by country and shipment type, but we work to expedite the process and avoid delays through proper documentation and compliance.
What happens if my shipment is held at customs?
If your shipment is flagged, our team will work directly with customs authorities to resolve issues quickly and get your goods moving again.
Do you provide clearance services for all countries?
We offer customs support across a wide range of global destinations, with local expertise to ensure compliance with each country’s regulations.